SpinOut Cancelation Policy
Policy for All Reserved Rides, Experiences, Adventures, and Private Groups
Refunds:
You can receive a refund within 48 hours (2 days) from the original purchase date, except for special promotions, discounted rates, and purchases through affiliate websites.
If you cancel after 48 hours, you will be issued a gift card for the amount you paid.
To avoid penalties, cancel your reservation at least 48 hours (2 days) before the scheduled time.
Failure to show up or cancel within 48 hours of the scheduled time will result in the loss of your deposit and the inability to reschedule.
In the event of inclement weather or a cancellation, you have two options:
a. Reschedule for a later date.
b. Receive a transferable gift card for the amount you paid.
Yes, gift cards are transferable, allowing you to transfer them to anyone you wish.
Exceptions may be considered on a case-by-case basis.
Required Deposits:
Reservations over $500 require a refundable 50% deposit.
To receive a full refund of your deposit, cancel your reservation within 48 hours (2 days) from the original deposit date, except for special promotions, discounted rates, and purchases through affiliate websites.
Failure to show up or cancel within 48 hours of the scheduled reservation time will result in the loss of your ability to reschedule.
Policy for Fitness Classes:
Classes may be subject to last-minute cancellations due to COVID-19 or other reasons. Proof of exposure or illness will be required for a full refund within 48 hours of purchase.
If a class is canceled within 48 hours of your scheduled time, you are eligible for a refund.
To avoid penalties, cancel your reservation at least 48 hours before the scheduled time.
If you cancel after 48 hours, you will be issued a gift card for the amount you paid.
You can transfer the gift card to someone else.
Failure to show up or cancel within 48 hours of the scheduled time will result in the loss of your ability to reschedule.
Exceptions may be considered on a case-by-case basis (see exception area below for more information).
If you have three or more no-shows, you will only be able to purchase a walk-in class or tour.
Exceptions:
Please email the following information to our refund review department at refundexceptions@spinoutfitness.com:
You will get a response within 48 hours
Your full name
1 Reservation/confirmation number
2 Your location (San Francisco or Los Angeles)
3 Date and time of your reservation
4 Reason for requesting an exception
5 Your contact email and phone number
6 Any supporting documentation you would like to submit with your exception request.
Have Questions:
Please text or call us at (415) 855.SPIN
You will get a response within 48 hours
Updated June 1st 2023